Privacy Policy
By using our website, you agree to our privacy policy. As we attach great importance to protecting your privacy, we set out below how we process your personal data and ensure its security, our use of cookies, etc.
This privacy policy describes how we collect, use, share and protect the information you provide to us via the platform.
When you create your account or make a purchase on the website, you will be asked to click ‘I accept’ to indicate that you accept the terms of this Privacy Policy.
Users under the age of 18 (or 21, depending on the jurisdiction) are prohibited from accessing or viewing the content of the website. The website does not knowingly request and/or collect personal information or data from individuals who have not reached the age of majority and deletes any such information as soon as it is identified.
If you do not consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy (including any amendments), or if you do not agree with its content, please do not use the services and delete your account.
Users will be notified by email of any changes to this policy.
1. Principle
Freshkiwi Sàrl attaches great importance to protecting your privacy. This statement sets out our privacy policy, in other words, the processing of personal data collected via our website or our online services, or more generally, in the context of the services we provide.
We collect and process personal data with the utmost care and in compliance with the applicable legal provisions. Processing is limited to what is strictly necessary and is carried out solely for the purposes described in this statement. We retain personal data only for as long as is necessary to provide our services or for the period required by law. In collaboration with our hosting providers, we make every effort to protect our databases from external intrusion, loss, misuse and tampering.
This statement is based on the European General Data Protection Regulation (GDPR) and the Swiss Data Protection Act.
2. Personal information
The term ‘personal information’ refers to information that enables a person to be identified, either directly – such as a name or email address – or indirectly – such as an IP address or date of birth. findmistress.com may occasionally collect personal information that you provide to us voluntarily, for example when you contact us.
3. Collection of personal data
When you use the platform, your device’s operating system and unique identifier, IP address, access times, MAC address, location and language may be recorded automatically. This information may also be stored locally on your device and shared with findmistress.com (all with the aim of ensuring the platform is used and functions correctly, as well as for statistical purposes and to improve the site and its features).
4. Processing of personal data
4.1 We use the personal data we collect primarily to create user profiles.
4.2 We also process personal data relating to you and others to the extent permitted by law and where we deem it appropriate, in particular for the following purposes, in which we (and sometimes third parties) have a legitimate interest:
- Information regarding offers, services, websites and other platforms on which we are
present;
- Monitoring and optimising needs analysis procedures for the purposes of targeted customer approach, as well as the collection of personal data from publicly available sources for customer acquisition;
- Advertising and information regarding our offers and services, provided that you have not objected to the use of your data (where we send you advertising because you are one of our customers, you may object at any time, after which you will be placed on an advertising opt-out list);
- Market research and opinion polls;
- Ensuring the smooth running of our services, in particular our IT infrastructure
IT infrastructure, our websites and our other platforms;
- Measures to ensure IT security, as well as the security of our staff,
other individuals and assets that belong to us or are entrusted to us (e.g. access control, visitor logs, network and email scans, recording of telephone calls);
- Protecting our website against unauthorised access by bots, including anti-and protection against attacks (e.g. mass requests).
4.3 Where you have given us your consent to process your personal data for specific purposes (e.g. subscriptions to our newsletters or other enquiries via the online forms on our website findmistress.com), we process your personal data in this context and on the basis of this consent, unless there is another legal basis or other legitimate grounds. Consent that has been given may be withdrawn at any time; however, such withdrawal will have no effect on data that has already been processed.
4.4 By providing your personal data, you declare that you have fully understood and explicitly accepted the information on data processing in force at the time the data or information was provided.
4.5 Personal data must be accurate and up to date: all reasonable measures must be taken to ensure that data which is inaccurate in relation to the purposes of data processing is erased or rectified without delay.
4.6 In accordance with the provisions of the European General Data Protection Regulation, individuals must be aware of the principles and rules governing data processing before using our Company’s services:
Freshkiwi Sàrl, 5 rue du Mont-Blanc, 1201 Geneva.
5. Data Protection
5.1 The company is committed to protecting its users personal data. We treat personal data as confidential and take all necessary security, technical and organisational measures to ensure the security and protection of data against unlawful processing, loss, destruction or accidental damage.
5.2 The protection of your personal data is of particular importance to our company. We process your personal data in a transparent, fair and lawful manner.
5.3 The security of the website’s information and data is SSL-certified. SSL certificates are used to establish a secure, encrypted channel between the user and the server. Certain information, such as credit card details, account authorisation details and other confidential information, must be transmitted via an encrypted channel to rule out the possibility of a data breach. Using SSL certificates, our data is encrypted before being transmitted over the internet. The encrypted data can only be decrypted by the destination server. This ensures that personal data entered on the website cannot be stolen.
5.4 Your personal data is collected only for a clear and lawful purpose, and you will only be identified for the duration of accessing and processing the data.
5.5 Data processing in connection with the newsletter service: users who subscribe to the newsletter consent to the processing of their personal data by ticking the relevant box. Users who wish to unsubscribe from the newsletter may do so by using the ‘Unsubscribe’ function, in writing, or by sending a statement via email, thereby withdrawing their consent. In this case, all the user’s data must be deleted immediately.
5.6 Personal data is not subject to automated decision-making. No profiling is carried out using personal data.
6. Cookies, tracking and other technologies related to the use of our website
6.1 In line with standard practice, our company also uses cookies on its website. A cookie is a small file containing a string of characters that is downloaded to the user’s computer when they visit the website. Cookies generally make the website easier to use, create a genuine user experience and help to make it an effective source of information. They also enable us to monitor the website’s performance and prevent fraud.
6.2 This applies to everyone who visits the website.
6.3 They help users navigate the website without any problems, contribute to its smooth operation and enable the full use of all its features and the services available on the website; amongst other things, they help to remember the actions carried out by users on the website. The user’s consent is not required for these types of cookies.
6.4 Performance and related cookies enable the company to remember the user’s preferences regarding the website. Users may opt out of this data processing before using the service and whilst using it. This data cannot be linked to the user’s personal data and, without the user’s consent, cannot be disclosed to any third party. For these types of cookies, the user’s consent is required.
6.5 You can also configure your browser to refuse cookies, to store them only for the duration of a session, or to delete them early. Most browsers are pre-configured to accept cookies. If you disable cookies, certain features (e.g. language selection) may no longer work.
6.6 The website records and processes the following data relating to the user and their browser: password, IP address, language, registration date, last activity, auto-login cookie, operating system, browser type and other information.
6.7 The system automatically logs this data and does not link it to any data provided during registration or use. Users do not have access to this data.
6.8 Only the service provider is authorised to record the data from which the user accessed the website, including the pages visited, as well as the date and duration of the visit. The user’s identity cannot be traced or disclosed using this data.
7. Transfer of data to third parties
Your personal data will not be passed on, sold or otherwise transferred to third parties, unless this is necessary for the performance of the contract or to fulfil our legal obligations, or unless you have given your express consent. Freshkiwi Sàrl may also transfer data to third parties to the extent that it is required to do so by law or by an administrative or judicial decision.
The recipients of this data are partly based in Switzerland, but may be located abroad. If we transfer data to a country that does not offer adequate legal data protection, we ensure an appropriate level of protection through relevant contracts or rely on the following exceptional circumstances: consent, the performance of a contract, the establishment, exercise or defence of legal claims, overriding public interests, personal data that has been made public, or the need to protect the integrity of the data subjects.
Under the law, any person may inspect the registers maintained by us and may therefore receive the personal data processed therein. This also applies to access to the file from the moment the protection title is entered in the register or the patent application file is published. Under certain conditions, as set out in the relevant regulations, access to the file may be requested prior to that date.
8. Privacy Policy
Your privacy is very important to us. We treat all our users with the utmost discretion.
We do not collect personal information for commercial purposes or for sale, but to enable your account to function and to improve your online experience.
The company will not sell its database or disclose user details to any third party. All information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed or lent.
9. Retention period for personal data
We process and store your personal data for as long as is necessary to fulfill our contractual and legal obligations or for the purposes for which the data is processed, and beyond this period in accordance with legal retention and documentation requirements. We may retain personal data for the period during which claims may be brought against us and because we are required to do so by law or by legitimate business interests (e.g. for evidential or documentation purposes).
10. Rights of the data subject
Under the data protection law applicable to you and to the extent that its provisions so provide (as in the case of the GDPR), you have the right to be informed, the right to rectification, the right to erasure, the right to restrict the processing of your data, as well as the right to object to our processing of your data and the right to receive certain of your data for the purpose of transferring it to another entity (data portability). Please note, however, that we reserve the right to apply the restrictions provided for by law, for example where we are required to retain and process certain data, have an overriding interest in doing so (to the extent that we can rely on such an interest), or need to do so in order to exercise our rights. We have drawn your attention to your right to withdraw your consent. Please note that exercising these rights may conflict with contractual agreements and may have consequences such as the early termination of a contract. Exercising such rights generally requires you to clearly prove your identity (e.g. by providing a copy of your identity card if your identity is unclear or cannot be verified in any other way). To exercise your rights, you may contact us at the address given in section 4.6. Any data subject also has the right to pursue their claims through the courts or to lodge a complaint with the competent data protection authority. The competent data protection authority in Switzerland is the Federal Data Protection and Information Commissioner (http://www.edoeb.admin.ch).
11. Amendments
We reserve the right to amend this privacy policy at any time and without prior notice. The current version is the one published on our website. Where appropriate, we will inform you by email or by any other suitable means of any updates to this policy.